Our Courses

Total Quality Management (TQM)

Total Quality Management is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customers’ requirements. It places strong focus on process measurement and controls as a means of continuous improvement. The bottom line is that companies that have successfully implemented quality management programs are more profitable and competitive in the marketplace than those that have not.

Total Quality Management programme is often associated with the development, deployment, and maintenance of organizational systems that are required for various business processes. It is based on a strategic approach that focuses on maintaining existing quality standards as well as making incremental quality improvements. It can also be described as a cultural initiative as the focus is on establishing a culture of collaboration among various functional departments within an organization for improving overall quality.

Our Total Quality Management is a guided tour along the road to total quality. It reviews the history of quality and examines the wide variety of philosophies, concepts, and techniques for managing, controlling and improving, quality. Finally, it takes you step-by-step through the implementation process.

Knowledge Development Objectives

The course aims to upgrade the productivity and competitiveness of participants’ organizations through the utilization of TQM principles.

At the end of the programme, participants are expected to be able to:

  • Understand total quality concept and techniques for managing, controlling, and improving quality.
  • Gain the information and skills needed to implement total quality practices.
  • Understand total quality concept and techniques for managing, controlling, and improving quality.
  • Gain the information and skills necessary to implement total quality practices
  • Determine the impact of quality on profitability
  • Adopt TQM as a fundamental business strategy
  • Communicate the importance of customer focused TQM
  • Use seven Quality Control tools for data collection and analysis
  • Implement a business strategy driven by Total Quality Management (TQM)
  • Accomplish the cultural transformation necessary for successful implementation of total quality practices
  • Achieve world-class status in service through TQM
Course Content
  • Introduction to Quality Management
  • Managing Quality
  • The Six Basic Quality Control Tools – The Six Quantitative Tools
  • Statistical Process Control – The Seventh Quantitative Tool
  • The Seven New Quality Control Tools – The Seven Qualitative Tools
  • Acceptance Sampling
  • The Logical Step to Quality Management
  • Benchmarking
  • Quality Awards and Quality Certification
  • Total Quality Management Plan Preparation
Who Should Attend

Professionals who desire to reduce errors in their business process and improve the overall quality and productivity of their organizations.