Total Quality Management is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customers’ requirements. It places strong focus on process measurement and controls as a means of continuous improvement. The bottom line is that companies that have successfully implemented quality management programs are more profitable and competitive in the marketplace than those that have not.
Total Quality Management programme is often associated with the development, deployment, and maintenance of organizational systems that are required for various business processes. It is based on a strategic approach that focuses on maintaining existing quality standards as well as making incremental quality improvements. It can also be described as a cultural initiative as the focus is on establishing a culture of collaboration among various functional departments within an organization for improving overall quality.
Our Total Quality Management is a guided tour along the road to total quality. It reviews the history of quality and examines the wide variety of philosophies, concepts, and techniques for managing, controlling and improving, quality. Finally, it takes you step-by-step through the implementation process.
The course aims to upgrade the productivity and competitiveness of participants’ organizations through the utilization of TQM principles.
At the end of the programme, participants are expected to be able to:
Professionals who desire to reduce errors in their business process and improve the overall quality and productivity of their organizations.
PCL a consortium of experts in Management Consulting and Human Resources. We specialize in Training, Customer Service, Business Process Engineering, Recruitment, Quality Issues, and Organization Development.
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info@prisdavconsulting.com
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