A telephone call is often your customer’s first impression of your organization. Do not leave it to chance! You only get one chance to make a first impression. Effective phone answering skills are essential to creating a positive first impression that sets the tone for the rest of the customer’s interaction with your organization.
There are interesting statistics that show people develop a perception about you within the first 30 seconds of a phone conversation and their final opinion of you in the last 30 seconds. Learning and honing telephone and listening skills is the best possible thing anyone in this line of work can do to prove themselves valuable to the organization.
The phone skills and techniques that your team members use are essential to your organization’s image and its bottom line. Without a proper phone training programme in place chances are that your customer’s telephone experience with your organization is not being maximized. Your customers deserve top notch telephone customer service. Anything less and you are missing out on a golden opportunity to develop long term, loyal relationships with customers and potential customers.
At the end of this knowledge development programme, participants would have acquired the knowledge and skills to:
All frontline and other executives who needs to improve their telephone skills.
PCL a consortium of experts in Management Consulting and Human Resources. We specialize in Training, Customer Service, Business Process Engineering, Recruitment, Quality Issues, and Organization Development.
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info@prisdavconsulting.com
0706 202 4287, 0802 326 5683