At the end of the course, participants will be able to:

• Understand the objectives and value of records management.
• Carry out information surveys to find out what information exists in your organization.
• Develop sustainable policies on records and improve their management.
• Learn how records underpin accountability and Freedom of information requirements.
• Identify management issues associated with the use of electronic records, including email.
• Understand the key features and benefits of electronic records management systems (EDRMS).
• Develop practical strategies for implementing electronic document and records management systems.
• Assess the risks associated with the use of email and other electronic document and records management technologies.