Operations Management, the managing of productive resources in the manufacturing and service sectors, has not only been a key element in the improvement of business productivity in Nigeria and around the world, but also in providing values that customers require. Operations Management entails the design and control of systems responsible for the productive use of raw materials, human resources, equipment, and facilities in the development of commercial and consumer products and high customer contact services.

This course utilizes a set of operations management skills and tools that will assist managers to enable their companies to develop a competitive advantage in commercial environments that encompass global markets and competition, electronic business (e-business), and supply chain management. Operations Management will benefit individuals directly involved in producing products or providing customer services for domestic or global markets. The course also offers best practices for the management of the operations function in organizations.