As both work activities and organizational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased. Having constructive relationships with customers, clients and colleagues is important if we are to achieve successful outcomes in business.

Now more than ever before, interpersonal skills are playing critical roles for success in the workplace. Employees are now expected to be hired heads instead of hired hands; they are being asked to stop taking directions and become active participants in making things happen. These have led to increased emphasis on interpersonal skills development as team spirit is playing a key role in the total productivity of organizations.