Being intellectually smart or an expert is not enough anymore. Research has shown through tracking over 160 high performers across a variety of industries and positions that EQ is twice as significant as intellect and expertise in contributing to outstanding performance.
Indeed, what makes leaders successful is not just their intelligent quotient (IQ), education or even business knowledge. What sets the high performers at senior strategic levels apart from the average is their Emotional Intelligence.
It is with emotional intelligence that senior managers and leaders can effectively lead, motivate and manage themselves and others to higher performance and greater purpose for their organizations.
Knowledge Development Objectives
At the end of the course, participants will:
- Gain understanding of the key concepts of Emotional Intelligence.
- Utilize strategies and techniques learnt to develop self-awareness and emotional management at work.
- Increase self-awareness and self control; remain calm and poised,; and react skillfully when dealing with difficult or challenging people and, or complex situations.
- Deal with the setbacks and adversity inherent in missed targets, rejection from clients, internal bureaucracy, interpersonal relations, etc.
- Understand how to build skills of empathy and communication which are critical to developing strong emotional connections with others at strategic levels.
- Inspire individuals to commit to specific and measurable goals in order to move them towards greater personal leadership and performance.
- Leverage 3600 feedbacks to drive additional self-awareness of how they are perceived by others.
- What is Emotional Intelligence
- Why EQ Matters in Business and leadership
- Five Levels of EQ:
- Self knowledge and self and emotional awareness
- Self management
- Observation and Empathy – social awareness
- Managing other people’s behaviour through your behaviour
- Accurate Self-assessment
- Understanding Constructs
- Self-awareness: knowing your emotions, recognizing feelings as they occur, and discriminating between them
- Mood management: handling feelings and reacting appropriately to each situation
- Developing Emotional Maturity
- Self Motivation and Commitment: directing yourself towards a goal, despite self-doubt, inertia, and impulsiveness
- Influencing and Communication Skills
- Empathy: recognizing feelings in others and tuning into their verbal and nonverbal cues
- Using EQ to resolve conflict and confrontation
- Managing relationships- handling interpersonal interaction, conflict resolution, and negotiations
- Using EQ to build bonds, develop collaboration, co-operation and team capabilities
- Stress Management
Who Should Attend
Senior Managers, Managers and Professionals in Leadership Positions.