Introduction
In today’s fiercely competitive business world, it takes more than degrees and a good dress sense to be successful in business. As business has become socially oriented, companies look increasingly to those men and women who possess class and style, who can represent them excellently anywhere.
Organizations spend millions of Naira to develop and market products and services. What their front line and other employees do not know can unwittingly sabotage their efforts. It is the business and social etiquette known and practiced that build rapport, develop new clients and keep the clients that they have worked so hard to obtain.
People irrespective of their nature or nationality prefer doing business with those who reflect a universally accepted standard of quality behavior.
Knowledge Development Objectives
At the end of the workshop, participants would have learnt the following:
- Universally accepted standards of good behavior in people
- Personal skills that put people in control of business and social situations
- How to improve corporate image
- Strategies to increase customer good will
- How to multiply repeat business
- Strengthen in-house and professional relations
- Promote individual self-esteem
- Develop poise and confidence for business & socializing
- Discover how to support and develop their own role and that of their boss and colleagues
Course Content
- Effective Networking Skills
- Guidelines for making a good first impression in business
- Business Communication Skills
- Business Attire
- Total quality in the business arena
- Introductions, Introducing Oneself, Group Introductions
- Order of Precedence
- Handshaking
- Business Cards and their Presentation
- Business Forms of Address
- Business Invitations and their Replies
- Telephone Techniques for Business Situations
- Business Travel
- International Protocol
- Business Gift Giving
- Conversational Skills for Business and Social Situations
- Eye Contact, Presence, Awareness, Body Language
- Pitfalls to Avoid
- Business Entertaining Skills
- Host or Hostess Duties
- Guest Duties
- Dining Skills
- American and Continental Styles of Eating
- Eating Various Foods
- Dressing for the Occasion
- Office and Customer Service Protocols
Who Should Attend?
Executives at all levels who want to master the nuances of protocol in business and the principles of etiquette to avoid the serious ramifications of inappropriate behavior, poor judgment or cultural insensitivity.